WebIQ, (from “intelligence quotient”), a number used to express the relative intelligence of a person. It is one of many intelligence tests. IQ was originally computed by taking the ratio of mental age to chronological (physical) age and multiplying by 100. Thus, if a 10-year-old child had a mental age of 12 (that is, performed on the test at the level of an average 12 … IQS (Internal Quality Score) is a customer support metric that shows how your team is performing according to internal quality standards. It is the essential metric for customer service quality. Review support conversations and score them against predefined categories to find out your team’s IQS. It comes down … See more CSAT and NPS only tell us half of the story. They reflect how satisfied our customersare with what we do. However, they say nothing about, for example, how well our agents … See more Conversation reviews provide a systematic way of giving feedback to customer support agents. In essence, it means rating tickets in pre … See more If you systematically review your customer interactions, you will be able to calculate your average ticket score during a specific time. This is your overall Internal Quality Score. Customer … See more
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Smarter than ever? - American Psychological Association
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